Legal
Plain-English website policies and service terms for Bastion Scaffolding. These are a practical starting point and should be reviewed by a UK solicitor before publishing as final legal documents.
Replace the bracketed details before sending this page to a client or publishing it live.
Bastion Scaffolding collects personal information when you contact us, request a quote, call us, message us on WhatsApp or Messenger, or submit a form on this website.
We process your information to take steps before entering into a contract, to perform a contract, to meet legal obligations and where we have a legitimate business interest in responding to your enquiry and managing our services.
We may share relevant information with employees, subcontractors, insurers, professional advisers, payment/accounting providers and public authorities where legally required. We do not sell personal information.
When you use WhatsApp or Facebook Messenger links, you are using third-party messaging services. The quote form opens a pre-filled WhatsApp message for you to review and send; it does not send the message automatically. If WhatsApp is not installed or you are not signed in, the message may not open correctly and you can contact us by phone instead.
Enquiry records are kept only as long as needed. Contract, invoice, insurance and safety records may be kept for longer where required for tax, legal, insurance or health and safety purposes.
You can ask to access, correct, delete or restrict the use of your personal information. You can also object to certain processing. Contact us using the details above. You also have the right to complain to the UK Information Commissioner's Office.
This website may use essential cookies needed for the site to work correctly. If analytics, maps, embedded content or advertising tools are added, those services may set additional cookies.
You can manage cookies in your browser settings. If non-essential analytics or marketing cookies are added later, the site should include a compliant cookie consent banner.
The information on this website is provided for general guidance only. While we try to keep information accurate and current, we do not guarantee that all content is complete, error-free or suitable for every project.
These terms outline the basic commercial position for scaffolding quotations and services. A project-specific quotation, method statement, risk assessment or written agreement may add to or override these general terms.
Payment terms will be stated in the quotation or invoice. Late payment may result in paused services, additional charges or recovery action where lawful.
Only Bastion Scaffolding or authorised competent scaffolders may alter, move or remove the scaffold. Unauthorised alterations can create serious safety risks and may invalidate insurance or compliance records.
If you are a consumer and the contract is agreed away from our business premises or online/over the phone, you may have a 14-day cancellation right under UK consumer law, unless an exemption applies.
If you ask us to start work during the cancellation period, you may need to pay for work already carried out and materials or services already supplied. Emergency or urgent work may be treated differently where you specifically request immediate service.
Bastion Scaffolding aims to provide safe scaffolding services using competent scaffolders, suitable equipment and appropriate working practices. We work in line with relevant UK health and safety duties and industry good practice.
If something is wrong, contact us as soon as possible with your name, project address, contact details and a clear description of the issue. We will review the matter and aim to respond promptly.
If we cannot resolve a dispute informally, the parties may consider mediation or another suitable dispute resolution process before court action, where appropriate.
For a safer and more professional scaffolding business, Bastion Scaffolding should also keep separate operational documents, including:
