Business Details
Replace the bracketed details before sending this page to a client or publishing it live.
- Trading name: Bastion Scaffolding
- Legal entity: [Insert company name or sole trader name]
- Company number: [Insert if applicable]
- Registered office or trading address: [Insert address]
- Email: [Insert business email]
- Phone: 07449 772600 / 07774 278199
- Service area: London, Northamptonshire and surrounding areas within a 100-mile radius.
Privacy Policy
Bastion Scaffolding collects personal information when you contact us, request a quote, call us, message us on WhatsApp or Messenger, or submit a form on this website.
Information we collect
- Name, phone number, email address and location.
- Project details, property type, service requirements and any photos or documents you choose to send.
- Basic website usage information, such as pages visited and device/browser information, if analytics are enabled.
How we use your information
- To respond to enquiries and provide scaffolding quotes.
- To arrange site visits, scaffold delivery, installation, inspections and removal.
- To keep records for accounting, legal, insurance and health and safety purposes.
- To improve our website and customer service.
Legal basis
We process your information to take steps before entering into a contract, to perform a contract, to meet legal obligations and where we have a legitimate business interest in responding to your enquiry and managing our services.
Sharing information
We may share relevant information with employees, subcontractors, insurers, professional advisers, payment/accounting providers and public authorities where legally required. We do not sell personal information.
When you use WhatsApp or Facebook Messenger links, you are using third-party messaging services. The quote form opens a pre-filled WhatsApp message for you to review and send; it does not send the message automatically. If WhatsApp is not installed or you are not signed in, the message may not open correctly and you can contact us by phone instead.
Retention
Enquiry records are kept only as long as needed. Contract, invoice, insurance and safety records may be kept for longer where required for tax, legal, insurance or health and safety purposes.
Your rights
You can ask to access, correct, delete or restrict the use of your personal information. You can also object to certain processing. Contact us using the details above. You also have the right to complain to the UK Information Commissioner's Office.
Cookie Policy
This website may use essential cookies needed for the site to work correctly. If analytics, maps, embedded content or advertising tools are added, those services may set additional cookies.
- Essential cookies: needed for basic website operation.
- Analytics cookies: help understand how visitors use the site, if enabled.
- Third-party cookies: may be set by Google Maps, WhatsApp, Facebook Messenger or similar services when their features are used.
You can manage cookies in your browser settings. If non-essential analytics or marketing cookies are added later, the site should include a compliant cookie consent banner.
Website Terms
The information on this website is provided for general guidance only. While we try to keep information accurate and current, we do not guarantee that all content is complete, error-free or suitable for every project.
- Website content does not create a contract unless confirmed in writing by Bastion Scaffolding.
- Images are illustrative unless stated otherwise.
- You must not copy, misuse or reproduce website content without permission.
- External links are provided for convenience and we are not responsible for third-party websites.
Service Terms
These terms outline the basic commercial position for scaffolding quotations and services. A project-specific quotation, method statement, risk assessment or written agreement may add to or override these general terms.
Quotes and acceptance
- Quotes are based on the information provided at the time of enquiry or site visit.
- Additional work, restricted access, delays, changed scope or unusual site conditions may affect price and timescales.
- A booking is confirmed only when Bastion Scaffolding accepts the project and any required deposit or written confirmation has been received.
Customer responsibilities
- Provide accurate project information and safe access to the site.
- Obtain any required permissions, permits or licences unless agreed otherwise in writing.
- Keep the scaffold clear from unauthorised alteration, misuse or overloading.
- Tell us immediately about damage, safety concerns or changes affecting the scaffold.
Payment
Payment terms will be stated in the quotation or invoice. Late payment may result in paused services, additional charges or recovery action where lawful.
Scaffold alterations
Only Bastion Scaffolding or authorised competent scaffolders may alter, move or remove the scaffold. Unauthorised alterations can create serious safety risks and may invalidate insurance or compliance records.
Consumer Cancellations
If you are a consumer and the contract is agreed away from our business premises or online/over the phone, you may have a 14-day cancellation right under UK consumer law, unless an exemption applies.
If you ask us to start work during the cancellation period, you may need to pay for work already carried out and materials or services already supplied. Emergency or urgent work may be treated differently where you specifically request immediate service.
Health & Safety Statement
Bastion Scaffolding aims to provide safe scaffolding services using competent scaffolders, suitable equipment and appropriate working practices. We work in line with relevant UK health and safety duties and industry good practice.
- Scaffolds should be inspected as required by law and after events that may affect safety.
- Site users must follow safety instructions and avoid unauthorised changes.
- Hazards, damage, impact, high winds or access issues should be reported immediately.
Complaints & Disputes
If something is wrong, contact us as soon as possible with your name, project address, contact details and a clear description of the issue. We will review the matter and aim to respond promptly.
If we cannot resolve a dispute informally, the parties may consider mediation or another suitable dispute resolution process before court action, where appropriate.
Other Documents Worth Having
For a safer and more professional scaffolding business, Bastion Scaffolding should also keep separate operational documents, including:
- Written quotation template and acceptance terms.
- Risk assessment and method statement templates.
- Scaffold handover certificate and inspection records.
- Insurance certificate copies.
- Customer complaint process.
- Cookie consent wording if analytics or marketing cookies are added.
- Data retention schedule and subcontractor data-processing terms where needed.